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Warranty

All items are guaranteed and if found defective or is incorrectly supplied we can replace free of charge.  All items found defective should be returned to us an if the defect is confirmed the item will be replaced.  We will not be liable for any form of compensation for labour or any other expenditure.  No warranty is given on any product that has been used for passenger haulage.

Ordering & Pricing & Payment & Postage

 Orders

Orders may be sent by post, email or telephone.  We will try to be prompt with orders, but if there are out of stocks or expected long delays, we will contact you.  There may be short delays during school holiday periods, with no orders being processed from Christmas through to the end of January. 

Pricing & Payment

Prices quoted on the date of the catalogue or website are correct, but Railcraft reserves the right to adjust prices without notice should the necessity arise.  All prices are quoted in $.AUST with GST inclusive.  We accept cash, cheque or money order.  Items will only be dispatched once cheques have cleared.  Money orders and Cheques need to be made out to Railcraft.   We have recently signed up with Paypal.  Once your order has been placed and we have completed it ready for post, we will send you an email with the Paypal instructions

Loss/ Damage/ Missing Items

Advise within 7 working days of items lost, stolen, damaged or missing in transit, so that the necessary action can be taken.  Any damaged items are to be returned. 

Postage

Orders will be sent through Australia Post.  Postage & Handling for Australia is :

Postage & Handling is $12.00 for orders under 3kg in Australia.  There may be additional charges for larger  orders and orders of Metal Products (due to the extra weight)  Parcels can be registered for an additonal fee.

Any overseas orders will be sent Registered Post with Receipted Delivery at the rate charged by Australia Post.  All import duties and taxes incurred on delivery are the responsibility of the recipient.